Privacy Statement

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our Lindsay Nicholas New York, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. Our site automatically assumes you consent, so please opt out if you do not wish to receive our marketing materials. We will not distribute your information to any other company. We just hope you like our clothes enough that you'll want to see more!

How do I withdraw my consent?
You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@lindsaynicholasnewyork.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@lindsaynicholasnewyork.com.

ABN: 35 769 917 278
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Shipping Policy

Regular shipping within Australia is free. We ship with Australia Post. We pack your order within 24 hours of receiving (usually much quicker) and post right away. Depending on your location, expect your order to arrive in 2-5 business days. Please note, due to Covid and increases in online shopping in Australia, occasionally parcels are taking a bit longer. We do subsidize Express Shipping with AusPost, charging you only $6, which is less than it costs us, so please use that option if you purchase is time sensitive.

International shipping is available for a $35 flat rate. Please note shipping is on a DDU (Delivery Duty Unpaid) basis. You are responsible for payment of any and all applicable import taxes and duties. If you opt not to pay the duty and return the items before delivery, the cost of return shipping will be deducted from your refund amount.

International returns are not eligible for free return shipping. Returns must be sent via a traceable method (e.g. DHL, Fedex). Your product refund will be issued to your original form of payment once the return has been received and processed by our warehouse. Please review our return policy carefully for terms and conditions of returns.

International orders must include any and all commercial invoices of the products being returned to prevent any delays with clearing international customs. Your local post office should be able to help you with the appropriate forms.

Return Policy

Lindsay Nicholas New York offers complimentary return shipping on orders from Australia and the US. Please submit a return request within fourteen (14) calendar days of delivery for a refund of your garment's purchase price. After 14 days, your item is not eligible for return.

All items must be returned in their original, undamaged packaging. We will not accept returns on items that have been worn, altered, washed, or damaged. Final discounted items do not qualify for return (sale items).

To complete a return you must email info@lindsaynicholasnewyork.com with your order number and name and a reason for the return (all of your feedback helps to make us better!). Once your return is authorized, you will receive a return confirmation, instructions and prepaid shipping label (for Australian and US orders only). Your refund will be issued to your original form of payment once the return has been received and processed by our warehouse.

International Orders

International shipping is available for a $35 flat rate. Please note shipping is on a DDU (Delivery Duty Unpaid) basis. You are responsible for payment of any and all applicable import taxes and duties. If you opt not to pay the duty and return the items before delivery, the cost of return shipping will be deducted from your refund amount.

International returns are not eligible for free return shipping. Returns must be sent via a traceable method (e.g. DHL, Fedex). Your product refund will be issued to your original form of payment once the return has been received and processed by our warehouse. Please review our return policy carefully for terms and conditions of returns.

International orders must include any and all commercial invoices of the products being returned to prevent any delays with clearing international customs. Your local post office should be able to help you with the appropriate forms.