Regular shipping within Australia is free. We ship with Australia Post. We pack your order within 24 hours of receiving (usually much quicker) and post right away. Depending on your location, expect your order to arrive in 2-5 business days. Please note, due to Covid and increases in online shopping in Australia, occasionally parcels are taking a bit longer. We do subsidize Express Shipping with AusPost, charging you only $6, which is less than it costs us, so please use that option if you purchase is time sensitive.
International shipping is available for a $35 flat rate. Please note shipping is on a DDU (Delivery Duty Unpaid) basis. You are responsible for payment of any and all applicable import taxes and duties. If you opt not to pay the duty and return the items before delivery, the cost of return shipping will be deducted from your refund amount.
International returns are not eligible for free return shipping. Returns must be sent via a traceable method (e.g. DHL, Fedex). Your product refund will be issued to your original form of payment once the return has been received and processed by our warehouse. Please review our return policy carefully for terms and conditions of returns.
International orders must include any and all commercial invoices of the products being returned to prevent any delays with clearing international customs. Your local post office should be able to help you with the appropriate forms.